Privacy Policy

Last Updated: January 2024

Introduction

fjord-cypress ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fjord-cypress.com or use our streaming services.

Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, company name, and other contact details you voluntarily provide when filling out forms or contacting us.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, pages visited, and time spent on pages.
• Service Data: Information related to the streaming services you request or use, including event details, viewer analytics, and technical preferences.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services
• To respond to your enquiries and provide customer support
• To send administrative information, such as updates to our terms and policies
• To analyse usage patterns and improve our services
• To protect against fraudulent or unauthorised activity
• To comply with legal obligations

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have given explicit consent for specific processing activities
• Contractual Necessity: Where processing is necessary to fulfil our contractual obligations to you
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal Compliance: Where processing is necessary to comply with applicable laws

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our website and delivering services
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we securely delete or anonymise it.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your personal data
• The right to rectify inaccurate or incomplete information
• The right to erasure of your personal data
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent

To exercise these rights, please contact us using the details provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

fjord-cypress
Level 12, 88 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]